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Frequently Asked Questions

Can I turn Canada Post's late packages into profits?

Absolutely! Postage Refund transforms late deliveries from Canada Post into profitable business opportunities. Our service focuses on securing refunds for delayed package deliveries, surcharge and penalty which is especially relevant due to recent workers' strike at Canada Post.

What kind of business is Postage Refund?

Postage Refund is a registered, Canada-based firm proudly operated by Canadians in Ontario. We are committed to helping businesses that use Canada Post for shipping, ensuring they receive refunds for late deliveries and other charges.

How does the software work?

Our software meticulously crawls through Canada Post invoices, identifying late packages. Once detected, we swiftly apply for refunds on behalf of your business, ensuring you receive these typically within one to two weeks after application.

Is my information safe with Postage Refund?

Yes, client confidentiality is paramount at Postage Refund. All processes are managed internally, ensuring your information is protected and secure.

How do I get started with Postage Refund?

Getting started is straightforward and accessible. You can set up a Postage Refund account in less than 5 minutes. There are no signup fees, monthly subscriptions, or cancellation fees. We only take a small percentage of the successful refunds we secure for you.

What does the monitoring process involve?

Our service closely monitors your packages through Canada Post invoices, operating as a 'secret agent' to audit for late deliveries and potential service breaches. It is done without software installation, system synchronization, or data transfers.

What about reporting and refunds?

Clients have unrestricted access to a personalized user interface, providing a comprehensive overview of refunds and shipping patterns. You are guaranteed a 100% refund of your shipping cost from Canada Post, which is reflected in your shipping account before we take our agreed-upon service percentage.

Does a contract with Postage Refund bind me?

There are no contracts or obligations when you sign up. You can opt out of our shipment auditing service whenever you wish. Our service is 100% risk-free.

Are there any packages that are not eligible for refunds?

Not all late packages are eligible for refunds. For instance, packages delayed due to weather conditions may not qualify. We adhere strictly to the refund claim policy of shipping carriers while striving to secure as many refunds as possible for our clients.

What about the cost of the service after the first Refund?

Customers are billed bi-weekly. However, all tracking and reporting data shown on the dashboard remain entirely free of charge to understand your usage and help in negotiating your contract with Canada Post.

Who has benefited from Postage Refund's services?

Since our establishment, we have assisted many businesses, including e-commerce stores, eBay and Amazon sellers, and local brick-and-mortar stores throughout Canada.